Warehouse Customer Service (Phone/Email Support Exp Req)
Location: City of Industry, CA (100% On-Site)
Salary: $20/hr - $23/hr + Overtime Pay + Benefits
Benefits: 100% Employer Paid Medical, Vacation Days & Sick Days
Job Type: Full-Time 
Typical Hours: Monday-Friday, 8:00 AM–5:00 PM PT
Start Date: ASAP
Sponsorship: Not Available
Relocation Assistance: Not Available

Warehouse Customer Service (Phone/Email Support Exp Req) Description

Our client in the logistics industry is looking for a Warehouse Customer Service Specialist to join their team in City of Industry, CA. This on-site role centers on communication with customers, coordinating shipments, data entry, and resolving issues to keep operations running smoothly. You will work closely with internal teams and carriers to manage inbound and outbound shipments, ensuring timely and accurate delivery. The ideal candidate is customer-focused, detail-oriented, and proactive in identifying areas for improvement. This is a great opportunity to grow your career with a stable company that offers exposure to both logistics and customer service functions.

Warehouse Customer Service (Phone/Email Support Exp Req) Responsibilities

•    Communicate with customers regarding inbound and outbound shipments
•    Address questions about shipment status and delays
•    Respond to document requests
•    Coordinate shipment schedules and delivery appointments
•    Arrange pickups and deliveries with shipping partners
•    Complete data entry in the warehouse management system (WMS)
•    Maintain accurate shipment and inventory documentation
•    Research and resolve shipping or receiving issues
•    Collaborate with warehouse and logistics teams to maintain shipping schedules
•    Support with inventory checks and reporting as needed
•    Proactively identify issues & find resolutions

Warehouse Customer Service (Phone/Email Support Exp Req) Qualifications

•    Strong customer service skills via phone and email are required
•    Prior experience with order entry & order coordination is required
•    Proactive and dependable work style is required
•    Proficiency with Microsoft Excel, Word, and Office applications required
•    Ability to work 100% onsite is required
•    Strong English (written & spoken) is required