[Remote] Customer Support Representative/Dispatcher at #twiceasnice Recruiting

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[Remote] Customer Support Representative/Dispatcher

Remote - United States | Full-time | Fully remote

[Remote] Customer Support Representative/Dispatcher
Location: Remote - United States
Salary: $27-$32/hr. ($56,000-$66,000)
Benefits: Health Insurance, 401(k), PTO, Sick time
Job Type: Full-Time
Typical Hours: Mon-Fri, 8 hours, flexible depending on your time zone
Start Date: ASAP
Travel: None
Sponsorship is not available

[Remote] Customer Support Representative/Dispatcher (dispatching exp. req.) Description

Our client in the waste and recycling industry is looking for a Remote Customer Support/Dispatching Representative to add to their team in the US. You will be responsible for responding to incoming phone calls and email inquiries, coordinating with client providers and vendors, and managing client web-based platforms. This role requires clear, professional communication to address client requests efficiently and effectively. The ideal candidate will be informative, empathetic, and solution-oriented, with a strong desire to resolve customer needs promptly. A willingness to listen, learn, and take ownership of resolving any customer inquiries is essential. Aside from a customer service background within waste management, they’re looking for candidates who would value the flexibility of working from home but understand the discipline and sense of urgency that comes with it. This is an excellent opportunity to join a company known for their flexibility and culture-focused environment.

[Remote] Customer Support Representative/Dispatcher (dispatching exp. req.) Responsibilities

• Intake and process work orders
• Respond to inquiries via phone and email
• Process timed work requests
• Schedule service calls as needed
• Dispatch technicians as needed
• Communicate with vendors and clients
• Resolve customer complaints and ensure satisfaction
• Mange client web-based platforms
• Record call details and update accounts
• Respond to customers with urgency, consistency, and accuracy

[Remote] Customer Support Representative/Dispatcher (dispatching exp. req.) Qualifications

• 5+ years of customer support experience within waste management required
• Experience within a fast-paced, high-volume service environment required
• Dispatching experience required
• Knowledge of compactor & balers required
• Comfortable navigating multiple computer screens simultaneously required

Application Form

First Name *

Last Name

Email *

Phone *

Resume *

Will you now, or in the future, require the hiring company to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? *

How many years of customer service within waste management companies’ experience do you have? *

Are you currently working for a waste management company? *

What company does waste management experience come from? *

How many years of dispatching exp. within recycling/waste management experience do you have? *

Where are you located, and what hours and time zone do you prefer to work in? *

Please confirm if you have read the following: our client does offer various medical plans. However, out-of-pocket expenses are high if you will be covering additional family members. On average, they pay 35% of the employee’s premium. They do not contribute towards additional family members insurance coverage. *

With that in mind, our client is offering an hourly rate of $27-32/hr. Does that fall within your expectations or what would you be looking for? *

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Application Form