IT Support Specialist (MSP exp. req.)
Location: Macomb County, MI
Salary: $65,000 + Great Benefits 
Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO
Job Type: Full-Time 
Typical Hours: Mon-Fri, 8-5 pm, rotating on-call; occasional projects 
Start Date: ASAP
Sponsorship is not available

IT Support Specialist (MSP exp. req.) Description

Our client—a growing IT services company serving small to mid-sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients. This position is a unique staff augmentation opportunity where you will be embedded within a healthcare environment on a long-term client engagement, serving as a dedicated IT resource while remaining employed by the MSP. You'll enjoy the stability and continuity of supporting a single medical facility while leveraging the broad technical expertise, resources, and career growth opportunities that come with working for an established managed services provider. In this client-facing role, you'll troubleshoot infrastructure issues, assist with server and network installations, support end users, and help maintain critical technology systems that support daily healthcare operations. This is an excellent opportunity for someone who enjoys building long-term relationships with users, taking ownership of technical challenges, and working within a company that values autonomy, integrity, and a team-first culture.

IT Support Specialist (MSP exp. req.) Responsibilities

•    Interface and provide client support
•    Configure and troubleshoot SMB and Enterprise software and networking platforms
•    Participate in on-call rotation 
•    Assist with the configuration and installation of servers, endpoints, and network equipment 
•    Provide user onboarding and off-boarding 
•    Interface with vendors for hardware failures 
•    Support and install hardware solutions
•    Help address client needs and ensure satisfaction is met
•    Keep documentation current
•    Support Windows, Mac, Linux, iOS, and Android

IT Support Specialist (MSP exp. req.) Qualifications

•    Recent MSP IT support experience (within the last 5 years) required 
•    Active Directory experience required
•    Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required
•    Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required 
•    Experience with a ticketing system/PSA tool required
•    Must have or be willing to become Security+, Network+, and MS-102 certified