IT Support Specialist (L1/Help Desk) at #twiceasnice Recruiting

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IT Support Specialist (L1/Help Desk)

Winston-Salem, North Carolina, United States | Full-time

IT Support Specialist (L1/Help Desk)
Location: Winston-Salem, NC
Salary: $40,000 - $50,000 + Benefits
Benefits: Medical, Simple IRA w/match, Holidays, PTO
Job Type: Full-Time
Typical Hours: Mon-Fri; 40 hrs. (Flexible)
Start Date: ASAP
Sponsorship not available

IT Support Specialist (L1/Help Desk) Description

Our client, a growing North Carolina-based Managed IT Services Provider (MSP), is seeking an IT Support Specialist to join their collaborative team. In this role, you will provide Level 1 support to business clients, resolving common hardware, software, Microsoft 365, and end-user issues while escalating more complex problems as needed. This position is fully in-office, providing remote help desk support for workstation deployments, hardware installations, and client onboarding. If you're eager to learn, enjoy working as part of a team, and want to grow your career with a company that values trust, innovation, accountability, and strong client partnerships, we'd love to hear from you.

IT Support Specialist (L1/Help Desk) Responsibilities

• Respond to client support requests via phone, email, and ticketing system
• Provide Level 1 remote and occasional onsite technical support
• Troubleshoot Windows PCs, Microsoft 365, printers, mobile devices, and basic network connectivity issues
• Perform password resets, user account administration, and basic Active Directory support
• Configure and deploy workstations, laptops, and other end-user hardware
• Document support requests and escalate complex issues as needed
• Assist with new client onboarding, workstation deployments, and day-to-day technical support

IT Support Specialist (L1/Help Desk) Qualifications

• 1+ years of help desk, desktop support, or IT support experience required (MSP experience preferred)
• Strong Windows 10/11 desktop support experience required
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory required
• Excellent communication skills with a strong customer service mindset required

Application Form

First Name *

Last Name

Email *

Phone *

Resume *

Will you now, or in the future require the hiring company to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? *

How many years of IT support, help desk, or desktop support experience do you have? *

How many years of Windows 10/11 desktop support experience do you have? *

How many years of Microsoft 365 (Outlook, Teams, Office) experience do you have? *

How many years of Active Directory user administration experience do you have? *

How many years of ticketing system/PSA tool experience do you have? *

This is an onsite position, Mon-Fri, 8-5pm ET (Flexible hours) based in Winston Salem, NC. Does this work for you? *

Where are you currently located *

This position offers a salary of $40,000 - $50,000 plus full benefits. Does this align with your compensation expectations? *

Do you have any IT certifications (CompTIA A+, Network+, Microsoft, etc.)? If not, are you willing to obtain them? *

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Application Form