Operations Specialist (Entry Level)
Location: Washington, DC (must live within ~10 miles; in-office daily)
Salary: $22/hr - $25/hr DOE + Bonus + Full Benefits
Benefits: 100%-paid Medical/Dental/Vision, PTO, 401(k) match + profit sharing
Job Type: Full-Time
Typical Hours: 9:00 AM - 5:30 PM (35-40 hours per week)
Start Date: ASAP
Sponsorship is not available 

Operations Specialist Description

Our client in the legal document production industry is looking for an Operations Specialist to join their team in Washington, DC. This is a long-term role built to grow—ideal for someone who wants stability, responsibility over time, and real exposure to how a business is run. Reporting directly to the CEO, you will gain exposure to operations, production workflows, customer coordination, and core business functions while helping streamline processes and support day-to-day execution. Ideal candidates are highly organized, detail-oriented, and proactive, with the ability to stay calm in a deadline-driven environment where no two days look the same. To be successful in this role, you must demonstrate reliability, strong communication skills, and a genuine interest in learning the business from intake through final delivery. This is an exciting opportunity to join a highly respected, tight-knit organization that plays a critical role in major legal cases and offers long-term growth, stability, and meaningful career progression.

Operations Specialist Responsibilities

•    Support the CEO with daily operational tasks and special projects
•    Learn intake-to-delivery workflows and keep jobs moving on schedule
•    Answer client calls and coordinate job timing and expectations
•    Partner with the production manager to align priorities and deadlines
•    Prepare completed jobs for final signoff and billing
•    Assist with estimates, invoicing, and credit card payment processing
•    Follow up on past-due invoices and support basic AR/AP tasks
•    Maintain customer and internal records in CRM and shared drives
•    Create and update step-by-step SOPs and training documentation
•    Identify workflow gaps and help implement practical improvements

Operations Specialist Qualification

•    Bachelor’s degree required
•    Operations, Project Management, or Customer Service/Support experience required