Sales Support Specialist – Fasteners (advanced Excel skills req.)
Location: United States - Remote 
Compensation: $24 – $27 / hour ($50,000 - $56,000 annually) + Benefits
Benefits: Medical, Dental, Vision, 401k w/match, Profit Sharing, Holidays, PTO
Job Type: Full-Time; Hourly, non-exempt | Remote – Work from Home
Typical Hours: Monday–Friday, 40 hours/week
Start Date: ASAP
Sponsorship is not available

Sales Support Specialist – Fasteners (advanced Excel skills req.) Description

Our client in industrial distribution is looking for a Sales Support Specialist to join their remote US team. You’ll be the central hub for fastener RFQs – cleaning customer data, enabling quotes, and coordinating handoffs to sourcing, purchasing, and sales for smooth implementation. Our client is seeking someone with sales or support experience in industrial/MRO/hardware supply distribution, advanced Excel, and superb task orchestration across many open opportunities. To be successful, you’ll bring urgency, accuracy, and comfort making outbound calls to dormant customers or suppliers when needed. This is a great opportunity to grow in a stable, well-established, multi-location organization with long-tenured leadership and national reach. 

Sales Support Specialist – Fasteners (advanced Excel skills req.) Responsibilities

•    Own RFQs using the fastener quoting SOP to build and update item spreadsheets
•    Clean vague item data; complete descriptions and missing attributes before submission
•    Prep RFQs for sourcing/purchasing handoff with accurate details
•    Assist Sales to identify parts, research part numbers, and suggest pricing within margin guides 
•    Review price hikes/stockouts; propose crosses and alternates 
•    Maintain customer contract pricing; perform scheduled updates 
•    On award, drive handoff: crosses, pricing, inventory pipeline, and VMI/CMI service details
•    Enter orders; support key fastener accounts as needed 
•    Make outbound calls to dormant/declining customers to win back business 

Sales Support Specialist – Fasteners (advanced Excel skills req.) Qualifications

•    2+ years of sales/support experience in industrial/MRO/hardware supply required
•    Experience in a high-SKU (500+) environment required
•    Advanced Excel (VLOOKUP, pivot tables) and CRM proficiency required 
•    Strong organization skills; ability to manage many RFQs and tasks concurrently required
•    Comfortable making outbound calls to customers and vendors required