IT Systems Support Specialist (SMB Managed Services Provider)
Location: Florence, KY
Salary: $50,000 - $60,000 + Benefits
Job Type: Full-Time | 100% on-site
Typical Hours: Monday-Friday, 40 hours/week (no on-call rotation)
Start Date: ASAP
Sponsorship is not available

IT Systems Support Specialist (SMB Managed Service Provider) Description

Our client, a managed IT services provider, is seeking an IT Systems Support Specialist II to join their Florence, KY team. In this role, you’ll resolve escalated support issues, administer Microsoft 365, and support servers, networks, and end users across small-to-mid-sized business clients. Success in this role means you own issues end-to-end, keep users productive, and lean on documentation, resources, and teammates to close unfamiliar problems quickly. This position is ideal for someone who enjoys troubleshooting complex issues, working across varied environments, and owning problems through resolution. You’ll gain hands-on exposure to servers, networking, cloud systems, and security tools while collaborating with experienced teammates. This is a great opportunity to join an organization known for high-quality service and IT support, to build lasting customer relationships, see your impact daily, and grow within a stable, long-tenured team with proven retention and clear paths to expand responsibility.

IT Systems Support Specialist (SMB Managed Services Provider) Responsibilities

•    Own escalated Tier 2 tickets through resolution
•    Troubleshoot user, system, and connectivity issues across client environments
•    Administer Microsoft 365 tenants, identities, and permissions
•    Investigate security alerts and follow escalation procedures
•    Assist Tier 1 queue during peak volume periods
•    Support Windows OS troubleshooting and file recovery
•    Maintain user accounts and permissions in Active Directory / Entra ID
•    Support VPN access and basic network troubleshooting
•    Assist with server and virtualization issues
•    Coordinate with vendors for application-specific problems

IT Systems Support Specialist (SMB Managed Services Provider) Qualifications

•    2+ years of hands-on IT support/troubleshooting experience required
•    Experience in one or more areas below required:
o    Microsoft ecosystem: Windows OS admin, M365 business apps, and/or Active Directory
o    Networking & remote access: VPN support for remote users; knowledge of DNS
o    Infrastructure: servers, virtualization, and web hosting exposure
•    Strong communication (written and verbal) skills required