IT Support/Help Desk Specialist (Office 365 exp. req.) at #twiceasnice Recruiting

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IT Support/Help Desk Specialist (Office 365 exp. req.)

Philadelphia, PA - Near City Hall | Full-time

IT Support/Help Desk Specialist (Office 365 exp. req.)
Location: Philadelphia, PA - Near City Hall
Salary: $55,000- $65,000 + Bonus (1st yr. OTE: $70K+) + Profit Sharing
Benefits: Medical, Dental, Disability, Life, 401(k)+match, Holidays, PTO, Profit Sharing
Job Type: Full-Time
Typical Hours: Mon-Fri, 8-5 PM ET Flexible; Paid On-Call once every 7 weeks
Travel: Up to 20% locally (only)
Start Date: ASAP
Sponsorship is not available

IT Support/Help Desk Specialist (Office 365 exp. req.) Description

Our client in the IT and Managed Services industry is looking for an IT Support Specialist to add to their team in Philadelphia, PA. You will provide infrastructure technical support to external clients while working closely with the leadership team to troubleshoot and optimize operations. The ideal candidate will enjoy working in a small, team-oriented environment, have at least two years of related experience, and have strong knowledge of Windows 10 support skills. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.

IT Support/Help Desk Specialist (Office 365 exp. req.) Responsibilities

• Interface and provide client support
• Bench and configure machines (desktops, servers, networking equipment)
• Provide user on-boarding and off-boarding
• Perform onsite new client on-boardings
• Interface with vendors for hardware failures
• Perform onsite hardware installations
• Troubleshoot hardware issues
• Participate in On Call Rotation for After Hours
• Help address client needs and ensure satisfaction is met
• Keep documentation current

IT Support/Help Desk Specialist (Office 365 exp. req.) Qualifications

• 2+ years of client-facing network support or help desk support experience required
• Proficiency with Windows 10 desktop required
• Proficiency with Microsoft Office 365 required
• General hardware knowledge required (switches, routers, firewalls, printers)

Application Form

First Name *

Last Name

Email *

Phone *

Resume *

Will you now, or in the future require the hiring company to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? *

How many years of network support experience do you have? *

How many years of Windows 10 setup and configuration experience do you have? *

How many years of Microsoft 365 experience do you have? *

How many years of customer-facing networking experience do you have? *

This is an in-office position during the first 1-3 months for training but will transition to a hybrid model thereafter. Any concerns? *

This position requires (paid) on-call weekend hours once every 7 weeks. Any concerns? *

Do you have any network-related certification? If so, which ones? *

What is your desired salary? *

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Application Form