IT Support Specialist 
Location: Blue Bell, PA
Salary: $60,000-$75,000 + Benefits
Benefits: Medical, Dental, Vision, 401(k) w/match, Holidays, PTO-15+ Days
Job Type: Full-Time
Typical Hours: Mon-Fri; 8-5PM CT; Fridays-Remote
Travel: up to 35% local (day travel) only
Start Date: ASAP
Sponsorship not available 

IT Support Specialist Description

Our client, a growing provider of managed IT services, is looking for a skilled IT Support Specialist to join their team in Blue Bell, Pennsylvania. In this client-facing role, you will provide infrastructure technical support to external clients, working closely with the leadership team to troubleshoot issues and optimize operations. This position includes occasional local travel to client sites in a company-provided truck. The ideal candidate thrives in a small, team-oriented environment, has experience working at a Managed Service Provider (MSP), and possesses strong Exchange Online support skills. This is an exciting opportunity to grow with an agile company that is committed to investing in your success by providing the technical training and hands-on experience needed to become an expert in the field.
 
IT Support Specialist Responsibilities

•    Interface and provide client support 
•    Address 5-20 tickets per day 
•    Bench and configure machines (desktops, servers, networking equipment)
•    Provide user on-boarding and off-boarding
•    Perform onsite new client on-boardings
•    Interface with vendors for hardware failures
•    Perform onsite hardware installations
•    Troubleshoot hardware issues
•    Help address client needs and ensure satisfaction is met 
•    Keep documentation current

IT Support Specialist Qualifications

•    IT support experience at an MSP (managed service provider) required 
•    Exchange Online (MS Teams, SharePoint, OneDrive) experience required 
•    Experience with a ticketing system/PSA tool required 
•    Must have or be willing to become A+, Network+, and MS900 certified during training 
•    Must have a valid driver’s license