[Remote] Legal Intake Specialist (2+ yrs legal intake exp req)
Location: Remote (Bonus if local to OH/WV/Tri-State)
Salary: $17–$20/hour + Bonuses + Growth Potential
Benefits: Health Stipend, 10 PTO Days, 8 Paid Holidays, Training, Summer Hours, Laptop
Job Type: Full-Time - 40 hours per week
Typical Hours: Day Shift (8AM-5PM) or Evening Shift (2PM-10 PM); Some Weekends req
Start Date: ASAP
Sponsorship is not available

[Remote] Legal Intake Specialist (2+ yrs legal intake exp req) Description

Our client, a high-growth legal services company, is looking for a Remote Legal Intake Specialist to join their remote call center team. In this role, you will be the first voice potential clients hear when they contact law firms—helping them take the first step during one of the hardest times of their lives. You’ll answer and screen incoming calls, qualify legal cases, schedule consults, and help manage documentation. Ideal candidates bring legal intake experience from the plaintiff side, particularly in family law or personal injury, and thrive in fast-paced environments with high call volumes. To succeed, you’ll need calm communication, an ownership mindset, and a desire to help grow something new from the ground up. This is a unique opportunity to work directly with C-level leaders and get in early with a fast-growing company poised to transform legal intake.

[Remote] Legal Intake Specialist (2+ yrs legal intake exp req) Responsibilities

•    Answer incoming legal intake calls with care and urgency
•    Qualify leads and book consults with attorneys
•    Accurately log call and lead information
•    Make outbound follow-up calls, texts, and emails
•    Review case data to improve quality and operations
•    Support documentation and call optimization projects
•    Collaborate directly with founders and senior leaders
•    Meet and exceed performance and conversion goals
•    Maintain a calm and professional demeanor on all calls
•    Help continuously improve systems and processes

[Remote] Legal Intake Specialist (2+ yrs legal intake exp req) Qualifications

•    2+ years of legal intake experience required
•    Plaintiff-side law firm experience required
•    Experience handling 10+ inbound calls per day required
•    50+ WPM typing speed required