[Remote] Service Technician – Great Oppt. for a Tech Looking to Get Out of the Field – No Travel! 
Location: Remote - United States
Salary: $62,000-$70,000  
Benefits: Health Insurance Stipend, 401(k), PTO, Sick time 
Job Type: Full-Time
Typical Hours: Mon-Fri, 8 hours, flexible depending on your time zone
Start Date: ASAP
Travel: None 
Sponsorship is not available

[Remote] Service Technician – Compactor & Baler (field tech exp. req.) Description

Our client in the waste and recycling industry is looking for a Remote Service Technician to add to their team in the US. This is not a field service role. Instead, you will work from your home office processing and managing work orders for their commercial client’s compactors and balers. With clients across the US, you will perform technical troubleshooting (remotely) while working with their third-party technicians to dispatch them to client sites for onsite service as needed. This would be a perfect match for a compactor and baler field technician who is looking for an opportunity to get out of the field while still leveraging the depth of their technical knowledge. This is a fast-paced environment where you will act as a bridge between customers and vendors. For that reason, strong organizational skills and exceptional multi-tasking capabilities are a must to be chosen for this role. Aside from servicing and parts knowledge within compactors and balers, they’re looking for candidates who would value the flexibility of working from home but understands the discipline and sense of urgency that comes with it. This is an excellent opportunity to join a company known for their employee tenure and flexibility.

[Remote] Service Technician – Compactor & Baler (field tech exp. req.) Responsibilities

•    Provie remote service support for compactors and baler equipment 
•    Manage work orders from intake to completion
•    Troubleshoot technical issues over the phone and provide support
•    Triage and dispatch technicians as needed
•    Communicate with vendors and clients via phone and email
•    Resolve customer complaints and expedite solutions
•    Update client systems with photos and notes
•    Ensure customer satisfaction 
•    Record call details and update accounts

[Remote] Service Technician – Compactor & Baler (field tech exp. req.) Qualifications

•    3+ years of compactor and baler field service experience required 
•    Strong background with troubleshooting & repair required 
•    Knowledge of compactor & baler parts required  
•    Comfortable working with computers required