Retail Operations & Customer Experience Specialist (3+ yrs exp. req.)
Location: near Manhasset, NY
Salary: $65,000 - $75,000 + Benefits
Benefits: Health Insurance, Paid Federal Holidays, PTO, Paid Parking
Job Type: Full-Time; On-site
Typical Hours: Monday-Friday, 40 hours/week
Start Date: ASAP
Sponsorship is not available

Retail Operations & Customer Experience Specialist (3+ yrs exp. req.) Description

Our client in luxury retail is looking for a Retail Operations & Customer Experience Specialist to join their team near Manhasset, NY. In this role, you’ll be the primary point of contact for clients and vendors – managing day-to-day administrative operations and client interactions both in person and via phone and email. The ideal candidate has back-office support experience in a retail store environment and enjoys customer interaction. To succeed, you must be organized, personable, and comfortable juggling multiple responsibilities in a fast-paced retail environment. This is a great opportunity to join a dynamic team and contribute to their commitment to excellence in customer service and luxury shopping experience. 

Retail Operations & Customer Experience Specialist (3+ yrs exp. req.) Responsibilities

•    Greet customers and provide a warm and inviting welcome upon entering the store
•    Handle incoming phone calls and direct inquiries to the appropriate team members
•    Monitor and manage store’s email, respond promptly to customer inquiries and requests
•    Handle customer complaints or concerns, resolve issues in a professional and courteous manner
•    Call clients when items are ready for pickup or payment is due
•    Enter purchases and parts orders into the system
•    Coordinate shipping, pickups, and order fulfillment
•    Communicate with vendors and manage order logistics
•    Support back-office tasks to keep daily operations running smoothly

Retail Operations & Customer Experience Specialist (3+ yrs exp. req.) Qualifications

•    3+ years of back-office support in retail experience required
•    Experience with order fulfillment and vendor communications required
•    Proficient with MS Office Suite required