REMOTE IT Support Specialist (MSP exp. req.) at #twiceasnice Recruiting

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REMOTE IT Support Specialist (MSP exp. req.)

Remote; Must live within 25 miles of Ann Arbor or Lansing, MI | Full-time | Fully remote

REMOTE IT Support Specialist (MSP exp. req.)
Location: Remote; Must live within 25 miles of Ann Arbor or Lansing, MI
Salary: $65,000 + Great Benefits
Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO
Job Type: Full-Time
Typical Hours: Mon-Fri, 8-5 pm, rotating on-call after hours
Travel: 25%-50% - all local; no overnights as needed to client sites
Start Date: ASAP
Sponsorship is not available

REMOTE IT Support Specialist (MSP exp. req.) Description

Our client—a growing IT services company serving small to mid-sized businesses across Southeast Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture.

*Note: To qualify for this position, you must live within 25 miles of Lansing or Ann Arbor, MI.

REMOTE IT Support Specialist (MSP exp. req.) Responsibilities

• Interface and provide client support- remote and on-site
• Participate in on-call rotation
• Assist with the configuration and installation of servers, endpoints, and network equipment
• Provide user on-boarding and off-boarding
• Perform on-site new client onboarding
• Interface with vendors for hardware failures
• Perform on-site hardware installations
• Troubleshoot hardware issues
• Help address client needs and ensure satisfaction is met
• Keep documentation current
• Support Windows, Mac, Linux, iOS, and Android

REMOTE IT Support Specialist (MSP exp. req.) Qualifications

• 2+ years of recent MSP IT support experience (within last 5 years) required
• Active Directory experience required
• Microsoft 365 (Exchange Online, MS Teams, SharePoint, OneDrive) experience required
• Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required
• Experience with a ticketing system/PSA tool required
• Must have a valid driver’s license and reliable transportation

Application Form

First Name *

Last Name

Email *

Phone *

Resume *

Will you now, or in the future require the hiring company to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? *

How many years of IT Support experience do you have? *

How many years of MSP (managed service provider) experience do you have? *

Is your MSP experience within the last 5 years? *

Please list the name(s) of the MSPs that you have worked for. *

How many clients are you accustomed to supporting at once at your current/former MSP? *

How many years of Active Directory experience do you have? *

How many years of Exchange Online experience do you have? *

How many years of ticketing system/PSA tool experience do you have? *

To qualify for this position, you must live within 25 miles of Ann Arbor or Lansing, MI. Where are you located? *

This position requires up to 50% of local travel to client sites (all work travel reimbursed by the employer). Does this work for you? *

This position offers a base salary of $65,000 + Full Benefits. Any concerns? *

Do you have a valid driver’s license and reliable transportation? *

Do you have any industry-related certifications? Please list if so. *

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Application Form