Dispatcher (HVAC & Mechanical Services Industry)
Location: Northeast Philadelphia, near Bucks County, PA (On-site)
Salary: $50,000 – $70,000 + $3K-$4K Annual On-Call Pay + Annual Raises
Benefits: Medical, Dental, Vision, Life, Disability, 401K w/ 5% match, PTO, Sick Days, Holidays 
Job Type: Full-Time 
Core Hours: Monday – Friday, 8:00 AM – 5:00 PM (flexible)
Start Date: ASAP
Sponsorship: Not available
Relocation Assistance: Not Available

Dispatcher (HVAC & Mechanical Services Industry) Description

Our client, a leader in the HVAC & mechanical services industry, is seeking a Dispatcher to join their collaborative team in northeast Philadelphia, PA. In this role, you’ll coordinate service requests, align technician strengths with job needs, and ensure work orders are accurate and complete. This is a great fit for someone with dispatch or trade-related customer service experience who thrives in a fast-paced environment and values operational precision. If you're organized, detail-driven, and customer-focused, this is a long-term career opportunity with a stable company that invests in its people and promotes from within.

Dispatcher (HVAC & Mechanical Services Industry) Responsibilities

•    Answer inbound service calls and route them appropriately
•    Dispatch technicians based on job requirements and tech skillset
•    Confirm job details, schedule follow-ups, and notify key teams
•    Review work orders for accuracy and update as needed
•    Ensure customer hours and signatures are correctly documented
•    Learn technician capabilities to optimize dispatch assignments
•    Communicate urgent needs to managers and internal teams
•    Coordinate purchase orders, parts, and technician updates
•    Participate in on-call rotation 1 week every 5 weeks

Dispatcher (HVAC & Mechanical Services Industry) Qualifications

•    Dispatcher (any industry) or HVAC-related customer service experience required
•    Proficiency in Microsoft Office Suite, including basic Excel skills, is required
•    Ability to work 100% on-site is required
•    Ability to be on-call 1 week every 5 weeks is required (call volume: ~1 call per day)