[HYBRID] Senior Manager – Sales Support & Customer Service Operations  
Location: near Palatine, IL (One-hour NW of Chicago); WFH 3 days/week 
Base Salary: $120,000-$150,000 + Annual Bonus Potential 
Benefits: Medical, Dental, Vision, HSA, 401k, Holidays, PTO   
Job Type: Full-Time 
Typical Hours: M-F
Travel: 10% domestic  
Start Date: ASAP
Sponsorship is not available 

[HYBRID] Senior Manager – Sales Support & Customer Service Operations Description 

Our client, a rapidly growing logistics & manufacturing company, is looking for a Hybrid Senior Manager to join their Team in the Chicagoland area just outside of Palatine, IL. Overseeing their sales operations and customer service team (10), you will play a critical role in ensuring the seamless application of both pre-sales and post-sales activities. To be chosen for this role, you must have proven expertise providing customer service leadership, strengthening CRM adoption & reporting, and building processes that streamline sales operations and strengthen internal alignment. With a recent acquisition and continued plans of scaling up, they are seeking a proactive, agile leader committed to fostering a culture of continuous improvement and workflow optimization. Someone who honors legacy systems by taking the time to listen and learn while ultimately identifying business gaps. This is an exciting opportunity where you can continue to build with a leadership team looking for your guidance on best practices. If you are the type of leader who ushers buy-in by sharing the whys and takes ownership of their impact, you could be the missing puzzle piece they’ve been looking for.

[HYBRID] Senior Manager – Sales Support & Customer Service Operations Responsibilities

•    Manage a team of 10 CSRs, ensuring accurate order entry and exceptional service
•    Outline and maintain service standards for responsiveness and customer satisfaction
•    Oversee and automate inventory programs for key customer accounts
•    Own and enhance sales operations, including order-to-cash workflows and CRM usage
•    Establish standard operating procedures and enhance customer reporting 
•    Act as a superuser for CRM, promoting best practices and ongoing improvements
•    Partner with IT and Finance to ensure proper data governance across platforms 
•    Manage sales master data accuracy, including account relationships and classifications
•    Oversee customer service integration for newly acquired businesses 
•    Ensure collaboration between business units for accurate pricing and solutions
•    Develop meaningful KPIs to drive company and customer initiatives

[HYBRID] Senior Manager – Sales Support & Customer Service Operations Qualifications  

•    10+ years of experience supporting B2B sales teams required 
•    5+ years of experience overseeing customer service teams required 
•    Strong background within manufacturing or industrial companies required 
•    Proficient in leveraging CRM functionality and analytics to improve operations required